Sleep Number

LAURA THE MANAGER WAS SOO HELPFUL AND knowledgeable.. Went well past the above and beyond mark for customer satisfaction. Helped us with warranty issues on our bed and showed us how to earn extra points and products by using the apps.

Got a bed here a like 2.5 years ago . N now the air chamber is deflating. When I got the bed the sale person told me that if that would happen it would be replace at no cost . Now when I call in they are telling there is a charge of $560 plus shipping to replace it . When explaining to the case manager that was not that I was told by the sale person , she became rude n loud . When I asked her to get a corp complaint number or her supervisor. She just became more loud & rube . Then she would mute her self for a few minutes, ( maybe hoping I would just disconnect the call. She told me to just go back to the store . When I explained the store had told me to call them , she just wanted to end the call . At this store I went in and explained my situation and they told me yes the sales person lied but we can do anything about it . Just to go back n call the 800 . So my suggestion is dont buy from this store , dont buy the bed cause it not high quality as they claim , cs is non existent. They seem only to smile n false promises till they have your $$. Even so it seem that the deflating bed is an on going issue with then . They dont seem to want to address the issue when customers contact them . So even call after they left a response on my review . Update to my original review . N again I cannot recommend this product or company to any one . Its just really a over price air mattress that will end up costing more . ( a money pit) till you get a different brand .

My customer service representative Laura was professional, friendly and knowledgeable. Laura was very informative and helpful in purchasing my new bed! I would definitely recommend.

Laura was fantastic. Friendly, knowledgeable, excellent customer service. Highly recommend stopping by to see her.

Laurie was very knowledgeable and helpful in assisting us to make our decision. She did not pressure us to make a purchase and we ended coming back 2 days later to purchase our new bed from her. We love our new adjustable Sleep Number bed and recommend Laurie and the Dover, DE location.